faq

Frequently Asked Questions

Headstones - Cremation Urns - Eternal Lights - Memorial Pictures - Grave Markers

Q. Why purchase a Memorial from Artisan Memorials?
A.   At Artisan Memorials we understand purchasing a memorial can be a
somewhat confusing task. That’s why we offer you expertise with a personal
touch. We sell the most superior quality granite memorials and only the highest
quality memorial products. Our prices are much lower than funeral homes,
cemeteries and local retail monument dealers. In addition, we offer the
convenience of being able to choose items from our extensive online catalog
that is easy to read and follow.
You do not need to e-mail us for a quote and wait for someone to
get back to you on our Flat Granite and Laser Etched Grave
Markers, and Slant Headstones.
Our prices are listed right on our website.
If you would like assistance with an Upright Headstone or would
like to speak with someone live regarding any of our products,
please contact us.
We are here to assist you.

Q. Is shipping free in the lower 48 states?
A. Yes. Shipping is free anywhere in the Continental US

Q. Do you ship outside the Continental U.S.?
A. We ship to the Continental U.S.and parts of Canada.

Q. Is shipping free in Canada?
A. Yes, we are happy to announce that we now offer Free Shipping in the
territories of:
Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, New Foundland and
Labrador.
(This applies to monuments and headstones only, we do not ship eternal lights and memorial
pictures that are sold separately to Canada.)

Q. Can I place an order and have it shipped to another state?
A. Yes. That’s one of the wonderful conveniences of ordering everything right
here.

Q. What is your average delivery time?
A. Delivery time is approx 6-8 weeks on flat granite grave markers and
memorial benches and approx 8-12 weeks for Upright Granite Memorials
AFTER we receive your signed final approval and the Cemetery's approval
for the memorial if required, Bronze markers - about 6 weeks after the
approval of the proof and Cemetery approval. Custom carved, imported and
family plot monuments could possibly take from 90 -180 days
All times are approximate and cannot be guaranteed. So please plan
ahead. Shipping is free within the Continental United States.
. Eternal Memorial Lights Delivery time - approx. 2 weeks. Memorial pictures
take approximately 5 weeks from the time we receive your photo.
Cremation Urns - Approx. 5 -7 business days.

Q. What is your Guarantee?
A. At Artisan Memorials we have a Perpetual Warranty that is
transferable to your heirs. We certify that the Memorial you purchase
from Artisan Memorials is made form the best quality Granite materials.
We guarantee your Memorial will be free of natural defects that will
result in a crack or break in the granite and we will replace or repair it at
no cost to you should it prove to be defective.
We guarantee your memorials will be made to the specifications you
approved. Should there be an error on our part, we will replace it at no
cost to you.
Artisan Memorials stands behind every Memorial we sell.

Q. Where will my headstone be delivered?
A. We will ship free of charge to any Cemetery or business address
in the Continental United States.

Q. Do you ship Headstones to residential addresses?
A.   Bronze markers without granite bases can be delivered to residential
addresses.
There is an extra fee to ship to a home address. Smaller headstones such as
grave markers, slant headstones and small headstones can be shipped to a
home address with certain restrictions. There is an extra charge from the
freight company. The fee is based on the weight, but usually is about $100. All
other memorials must be delivered to a cemetery or business address.
Although we will do our very best to assist you, It is the sole responsibility of the
purchaser to ensure delivery address is correct and that the item you ordered
is allowed to be delivered to that address. We are not responsible for
deliveries refused by Cemeteries and business locations.

Q. Can you engrave in a foreign language?
Yes, we can engrave in most foreign languages. We will need an exact copy of
what you would like in the language of your choice. Some foreign language
lettering has an additional cost because of the difficulty engraving certain
characters, so please inquire about the price.

Q. Will the Cemetery accept a Memorial purchased from you?
A. Yes, they must as long as it meets the cemetery’s rules and regulation for
size, color, style, etc. Please call your cemetery for these rules and regulations.

Q. Can I install the Headstone myself?
A. Although it can be done, we recommend getting someone experienced to
install the Memorial. We will assist you in finding an installer.

Q. Can I Pour the Cement Foundation myself?
A. If the Cemetery allows it, you can pour it yourself. If you choose to do this, we
have instructions for pouring foundations in our Information Center.

Q. How Do I arrange installation of a Headstone or Flat Marker?
A. Usually the cemetery installs flat granite markers. If they do, we ship directly
to the cemetery unless their rules state otherwise. Some Cemeteries install
upright granite headstones. If not, you can contact a local monument dealer or
contractor who will arrange to have it installed for you. You will then pay the
installer for his service. We will assist you in finding someone to install the
memorial.

Q. How do I arrange Installation of a Memorial Bench?
The same situation applies for memorial benches as Monuments.

Q. What additional costs may I incur?
A. Your additional costs will be the Cemetery's or Monument installers
foundation and installation fees. Other fees may be if a lift gate is required at a
shipping address that doesn't have equipment to unload the Memorial. If you
need a home delivery on smaller headstones, there will be an additional fee
from the freight company for this service.

Q. What payment types do you offer?
A. We accept Visa & Master Card, American Express and Discover. We also
accept Check by Phone, Personal Checks and Money Orders.   There is also
a $25.00 returned check fee.

Q. What is your cancellation policy?
You have 72 hours to cancel your order.

Cremation Urns are normally delivered in approx. 5 -7 days.

Q. What is your return policy?
A. Items such as Memorial Lights and Cremation Urns that do not have a
personalized engraving have a 10 day full refund policy from the day of delivery
of item less shipping costs. The Customer is responsible for return shipping
charges.
All other items are personalized, custom work and therefore cannot be
returned or refunded.

Q. What if my Memorial is damaged upon delivery?
A. With regards to cemetery memorials - Any item damaged en route form our
location to its destination can be returned and replaced as it was originally
ordered. Once safely delivered in good condition and signed for, we are not
responsible for any damage that may be done by the cemetery or anyone you
have set the memorial. Also, we will accept return of any item that has an error
on our part that reflects a different design form the design you approved, but if
a memorial is made to specifications according to your order, there are no
refunds or returns. Also, we may require that a photo be sent to us showing the
damage or error before we accept a return of an item. Please call us or e-mail
us immediately if you encounter a problem upon delivery. Do not send item
back without contacting us first. Doing this may cause delays and or
additional shipping charges to you. Any other item we sell that is shipped to
home - we replace damaged item with same item originally ordered.
Please contact us immediately if you receive damaged items.

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